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Booking Terms & Conditions;
Any
reference to either 'us' or 'we' in these Booking Conditions refers to The
Cottage Owners. "you" or "your" are references to the person making the booking
and all members of the holiday party. So that you understand the basis of the
contract between you and us when you book your accommodation, we have laid out
as clearly as possible, the conditions on which your booking is made. Nothing
in these conditions affects your normal statutory rights.
1. Your
booking:
You must be at least 21 years old when you book your
accommodation. Your booking is made as a consumer and you acknowledge that no
liability can be accepted for any business losses howsoever suffered or
incurred by you. When we issue our written confirmation to you we enter into a
contract with you, the party leader, which is subject to these Booking
Conditions. Any disputes or queries will be between the party leader and the
owner. The party leader will assume responsibility for the whole party and the
compliance with these rules of all party members. We have the right to refuse
any booking prior to the issue of our written confirmation, and if we do this
we will tell you in writing and promptly refund any money you have paid us.
When your confirmation is received, the details must be checked carefully. If
anything is not correct you should tell us immediately. You may not add to the
party size stated on your booking form without prior consent from the
owners.
2. Paying for your accommodation
A deposit of 25 % of
the booking price is payable by credit card at the time of booking. At this
point your booking becomes binding and we will issue your booking form and
contract. However we do require a signed copy of the contract. before we send
your written confirmation and key entry code. The balance of the booking cost
must be received by us no later than 3 calendar months before your arrival
date, together with an additional £400 breakage deposit. This payment
must be made by cheque and sent in time for the funds to be cleared by the due
date on your contract. We cannot accept credit/debit card payments for the
balance or breakage deposit. If you book less than 3 months before the arrival
date, payment of the total cost, including the breakage deposit is due
straightaway. If your bank returns your payment to us unpaid, we reserve the
right to make an administration charge of £25.
3. Cancellation
of booking by you
If you need to cancel your booking you must contact
the Owners as soon as possible in writing. The booking deposit is
non-refundable under any circumstances. However we will make every effort to
re-let the property once formal cancellation has been received and if we are
able to re-let at the same price the balance will be refunded to you. If we are
only able to re-let at a reduced price (with your approval) the reduced balance
will be refunded. If we are unable to re-let the full balance will remain
payable by you. We STRONGLY RECOMMEND you to take out guest cancellation
insurance against cancellation due to ill-health, bereavement etc as the above
refund terms are non-negotiable. An example of this type of insurance together
with an application form can be downloaded HERE
3a Changing the date of a
booking; Your booking may not be normally moved from one date to another
once made except at the discretion of the owners. If you wish to change the
booking date you will have to cancel the original booking and the normal
cancellation policy will prevail regardless of any subsequent booking
made
4. Cancellation of booking by us.
If we have to cancel
your booking in advance for any reason you will be refunded the full amount of
the booking. If we have to terminate your holiday early for the above reasons
you will be refunded part of the booking fee based on the time remaining of the
booking. No additional compensation will be payable.
5. Damage to
property.
You are responsible to the Owner for the actual costs of any
breakage or damage in or to the accommodation, along with any additional costs
that may result, which are caused by you or your party. These costs may be
deducted from your £400 deposit, but are not limited to that amount. You
may be billed for the difference between this and the actual cost of the
repairs. Note: Never use any chemical including stain devils on carpets, tell
us about the problem and we will try to deal with it. However, damaged or
irreparably stained carpets are always replaced. Repairs: No repairs of
any kind to the property or contents must be attempted by you or your party.
Any damage must be reported immediately to the owners.
6. Accidents,
injury and personal property.
The Owners shall have no liability to you
for the death or personal injury to you or any member of your party. You must
take all necessary steps to safeguard your personal property. No liability to
you is accepted in respect of damage to or loss of such property.
7.
Heating oil.
Oil is metered and will be charged at the end of your stay
at the rate prevailing at the time. Prudent use of room and radiator
thermostats, along with the heating timers will keep this charge to a minimum.
The meter is beside the oil tank in the log shed, please feel free to note the
readings yourself on arrival and departure (whole litres only). There may be a
small difference between your readings and ours as the heating will have been
on for a few hours prior to your arrival. Please ensure heating is turned off
on departure.
8. Website and advertisements.
The Owners aim
to ensure that the information and descriptions provided are accurately
conveyed on the official website (www.ashecottage-holidaylets.co.uk) and any
authorized third-party websites or advertisements. There may be small
differences between the actual accommodation and its description as we are
always seeking to improve services and facilities Occasionally, problems mean
that some facilities or services become unavailable, and if this is the case we
will tell you as soon as reasonably practical after we have been made aware of
the situation. Similarly, we cannot accept responsibility for any changes or
closures to local area amenities or attractions mentioned on the website or
advertised elsewhere. There are many unauthorised websites listing holiday
cottages. We cannot accept responsibility for the descriptions on these
sites.
9. Swimming Pool;
You are responsible for your own
safety whilst using the pool as it is unattended. All reasonable care must be
taken by you, and all pool rules displayed on the gate and in the information
pack must be obeyed. Failure to observe these rules may result in the pool
being closed. If broken glass is found anywhere in the pool area the pool will
be closed immediately for safety reasons. Children must be supervised at all
times. If the pool cover, liner, or any pool equipment is damaged you will be
charged the full replacement cost. The swimming pool is heated and we usually
keep it at 27°C (80°F), however the temperature cannot be guaranteed.
We make every effort to keep the swimming pool open all season however it may
be necessary to close it due to contamination, mechanical breakdown or other
circumstances beyond our control. No compensation will be paid in these
circumstances.
10. During your stay;
You can arrive at your
accommodation after 3 pm on the start date of your holiday and you must leave
by 10 am on the last day. The Owner is entitled to refuse to hand over to you
or to repossess the accommodation if they reasonably believe that any damage is
likely to be caused by you or your party or can repossess the accommodation if
damage has been caused. You cannot allow more people than you have booked to
stay in the accommodation, nor can you significantly change the makeup of the
party during the duration of your stay in the accommodation . You may not carry
out any form of trade or business from the property, nor may you sub-let any
part of the buildings. The properties are entirely non-smoking and you agree
not to smoke in any part of the house. NOISE: The cottages are in a
quiet residential area and you must pay due consideration to the neighbours and
avoid late-night noise (after 11pm), particularly outside. We will treat
contravention of any of these rules as a cancellation by you and Section 3
(cancellation by you) will apply. You must allow the Owner or any
representative of the Owner access at any reasonable time during your
stay.
11. Pets:
Ashe Cottage has a strict No Pet policy
which is non-negotiable. This is for health/allergy reasons. If a pet is
found on the premises you will be required to remove it immediately and may be
charged for specialist cleaning. We are however unable to guarantee a
100% allergen-free environment..
12. Fireworks Ashe Cottage is
in a rural area and is surrounded on all sides by horses, both in stables and
loose. There are also haybarns within easy reach of modern fireworks. Horses
have been injured and we have had complaints from owners so fireworks are
strictly forbidden.
13. Cleaning on departure
You
agree to keep the accommodation clean and tidy as found and leave the
accommodation in a similar condition. The following basic level of cleanliness
is required on departure; Cookers and ovens clean and fat-free. Kitchen floors
swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets
vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains
removed. Any furniture moved restored to original position. Barbeque clean and
fat-free. Bins emptied into wheeliebins and bottles taken to bottle bank.
Wheelie bins must be put out on the road on Thursday evening. No loose bin bags
to be left, bin men will not take them
Failure to meet this standard will
result in a cleaning charge against your deposit.
14. Problems &
Complaints;
Every effort has been made to ensure that you have an
enjoyable and memorable holiday and to date we have had no serious complaints
or problems! If however, you have any problem or cause for complaint it is
essential that you contact us immediately to give us the chance to resolve it.
We value your custom and want you return!
VA14 1st Dec 08 |
The Cottages are entirely
Non-Smoking.
Tel: 01225
868393