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Booking Terms & Conditions;
Any
reference to either 'us' or 'we' in these Booking Conditions refers to The
Cottage Owners. "you" or "your" are references to the person making the booking
and all members of the holiday party. So that you understand the basis of the
contract between you and us when you book your accommodation, we have laid out
as clearly as possible, the conditions on which your booking is made. Nothing
in these conditions affects your normal statutory rights.
1. Your
booking:
You must be at least 21 years old when you book your
accommodation. Your booking is made as a consumer and you acknowledge that no
liability can be accepted for any business losses howsoever suffered or
incurred by you. When we issue our written confirmation to you we enter into a
contract with you, the party leader, which is subject to these Booking
Conditions. Any disputes or queries will be between the party leader and the
owner. The party leader will assume responsibility for the whole party and the
compliance with these rules of all party members. We have the right to refuse
any booking prior to the issue of our written confirmation, and if we do this
we will tell you in writing and promptly refund any money you have paid us.
When your confirmation is received, the details must be checked carefully. If
anything is not correct you should tell us immediately. You may not add to the
party size stated on your booking form without prior consent from the
owners.
2. Paying for your accommodation
A deposit of 25 % of
the booking price is payable by credit card at the time of booking. At this
point your booking becomes binding and we will issue your booking form and
contract. However we do require a signed copy of the contract. before we send
your written confirmation and key entry code. The balance of the booking cost
must be received by us no later than 3 calendar months before your arrival
date, together with an additional £400 breakage deposit. This payment
must be made by cheque and sent in time for the funds to be cleared by the due
date on your contract. We cannot accept credit/debit card payments for the
balance or breakage deposit. If you book less than 3 months before the arrival
date, payment of the total cost, including the breakage deposit is due
straightaway. If your bank returns your payment to us unpaid, we reserve the
right to make an administration charge of £25.
3. Cancellation
of booking by you
If you need to cancel your booking you must contact
the Owners as soon as possible in writing. The booking deposit is
non-refundable under any circumstances. However we will make every effort to
re-let the property once formal cancellation has been received and if we are
able to re-let at the same price the balance will be refunded to you. If we are
only able to re-let at a reduced price (with your approval) the reduced balance
will be refunded. If we are unable to re-let the full balance will remain
payable by you. We STRONGLY RECOMMEND you to take out guest cancellation
insurance against cancellation due to ill-health, bereavement etc as the above
refund terms are non-negotiable. An example of this type of insurance can be
found HERE Use drop down menus on
right and select policy type "Guest First" and follow the other instructions
for a quote. Heywood Holidays LLP in no way recommends this particular
company.
3a Changing the date of a booking; Your booking may not
be normally moved from one date to another once made except at the discretion
of the owners. If you wish to change the booking date you will have to cancel
the original booking and the normal cancellation policy will prevail regardless
of any subsequent booking made
4. Cancellation of booking by
us.
If we have to cancel your booking in advance for any reason you
will be refunded the full amount of the booking. If we have to terminate your
holiday early for the above reasons you will be refunded part of the booking
fee based on the time remaining of the booking. No additional compensation will
be payable.
5. Damage to property.
You are responsible to
the Owner for the actual costs of any breakage or damage in or to the
accommodation, along with any additional costs that may result, which are
caused by you or your party. These costs may be deducted from your £400
deposit, but are not limited to that amount. You may be billed for the
difference between this and the actual cost of the repairs. Note: Never use any
chemical including stain devils on carpets, tell us about the problem and we
will try to deal with it. However, damaged or irreparably stained carpets are
always replaced. Repairs: No repairs of any kind to the property or
contents must be attempted by you or your party. Any damage must be reported
immediately to the owners.
6. Accidents, injury and personal
property.
The Owners shall have no liability to you for the death or
personal injury to you or any member of your party. You must take all necessary
steps to safeguard your personal property. No liability to you is accepted in
respect of damage to or loss of such property.
7. Heating oil.
Oil is metered and will be charged at the end of your stay at the rate
prevailing at the time. Prudent use of room and radiator thermostats, along
with the heating timers will keep this charge to a minimum. The meter is beside
the oil tank in the log shed, please feel free to note the readings yourself on
arrival and departure (whole litres only). There may be a small difference
between your readings and ours as the heating will have been on for a few hours
prior to your arrival. Please ensure heating is turned off on
departure.
8. Website and advertisements.
The Owners aim to
ensure that the information and descriptions provided are accurately conveyed
on the official website (www.ashecottage-holidaylets.co.uk) and any authorized
third-party websites or advertisements. There may be small differences between
the actual accommodation and its description as we are always seeking to
improve services and facilities Occasionally, problems mean that some
facilities or services become unavailable, and if this is the case we will tell
you as soon as reasonably practical after we have been made aware of the
situation. Similarly, we cannot accept responsibility for any changes or
closures to local area amenities or attractions mentioned on the website or
advertised elsewhere. There are many unauthorised websites listing holiday
cottages. We cannot accept responsibility for the descriptions on these
sites.
9. Swimming Pool;
You are responsible for your own
safety whilst using the pool as it is unattended. All reasonable care must be
taken by you, and all pool rules displayed on the gate and in the information
pack must be obeyed. Failure to observe these rules may result in the pool
being closed. If broken glass is found anywhere in the pool area the pool will
be closed immediately for safety reasons. Children must be supervised at all
times. If the pool cover, liner, or any pool equipment is damaged you will be
charged the full replacement cost. The swimming pool is heated and we usually
keep it at 27°C (80°F), however the temperature cannot be guaranteed.
We make every effort to keep the swimming pool open all season however it may
be necessary to close it due to contamination, mechanical breakdown or other
circumstances beyond our control. No compensation will be paid in these
circumstances.
10. During your stay;
You can arrive at your
accommodation after 3 pm on the start date of your holiday and you must leave
by 10 am on the last day. The Owner is entitled to refuse to hand over to you
or to repossess the accommodation if they reasonably believe that any damage is
likely to be caused by you or your party or can repossess the accommodation if
damage has been caused. You cannot allow more people than you have booked to
stay in the accommodation, nor can you significantly change the makeup of the
party during the duration of your stay in the accommodation . You may not carry
out any form of trade or business from the property, nor may you sub-let any
part of the buildings. The properties are entirely non-smoking and you agree
not to smoke in any part of the house. You must allow the Owner or any
representative of the Owner access to the property at any reasonable time
during your stay.
NOISE: The house is in
a residential area and we have a zero-tolerance policy on late-night noise. All
outside music is prohibited in consideration of the neighbours. A visit by
Environmental health officers, who operate 24/7 can be emabrrasing. Furthermore
the owners are subject to a £5000 fine. Please bear this in mind
before making a booking.
11. Pets:
Ashe
Cottage has a strict No Pet policy which is non-negotiable. This is for
health/allergy reasons. If a pet is found on the premises you will be required
to remove it immediately and may be charged for specialist cleaning. We are
however unable to guarantee a 100% allergen-free
environment..
12. Fireworks Ashe Cottage is in a rural area and
is surrounded on all sides by horses, both in stables and loose. There are also
haybarns within easy reach of modern fireworks. Horses have been injured and we
have had complaints from owners so fireworks are strictly forbidden.
13. Cleaning on departure
You agree to keep the accommodation
clean and tidy as found and leave the accommodation in a similar condition. The
following basic level of cleanliness is required on departure; Cookers and
ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery
washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped
(not mattress protectors). Obvious spills and stains removed. Any furniture
moved restored to original position. Barbeque clean and fat-free. Bins emptied
into wheeliebins and bottles taken to bottle bank. Wheelie bins must be put out
on the road on Thursday evening. No loose bin bags to be left, bin men will not
take them
Failure to meet this standard will result in a cleaning charge
against your deposit.
14. Problems & Complaints;
Every
effort has been made to ensure that you have an enjoyable and memorable holiday
and to date we have had no serious complaints or problems! If however, you have
any problem or cause for complaint it is essential that you contact us
immediately to give us the chance to resolve it. We value your custom and want
you return!
VA17 Feb11 |
The Cottages are entirely
Non-Smoking.
Tel: 01225
868393