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Booking Terms & Conditions;
Any
reference to either 'us' or 'we' in these Booking Conditions refers to The
Cottage Owners. "you" or "your" are references to the person making the booking
and all members of the holiday party. So that you understand the basis of the
contract between you and us when you book your accommodation, we have laid out
as clearly as possible, the conditions on which your booking is made. Nothing
in these conditions affects your normal statutory rights.
1. Your
booking:
You must be at least 18 years old when you book your
accommodation. Your booking is made as a consumer and you acknowledge that no
liability can be accepted for any business losses howsoever suffered or
incurred by you. When we issue our written confirmation to you we enter into a
contract with you, the party leader, which is subject to these Booking
Conditions. Any disputes or queries will be between the party leader and the
owner. The party leader will assume responsibility for the whole party and the
compliance with these rules of all party members. We have the right to refuse
any booking prior to the issue of our written confirmation, and if we do this
we will tell you in writing and promptly refund any money you have paid us.
When your confirmation is received, the details must be checked carefully. If
anything is not correct you should tell us immediately. You may not add to the
party size stated on your booking form without prior consent from the
owners.
2. Paying for your accommodation
A deposit of 25 % of
the booking price is payable by credit card at the time of booking. At this
point your booking becomes binding and we will issue your booking form and
contract. However we do require a signed copy of the contract. before we send
your written confirmation and key entry code. The balance of the booking cost
must be received by us no later than 3 calendar months before your arrival
date, together with an additional £400 breakage deposit. This payment
must be made by cheque and sent in time for the funds to be cleared by the due
date on your contract. We cannot accept credit/debit card payments for the
balance or breakage deposit. If you book less than 3 months before the arrival
date, payment of the total cost, including the breakage deposit is due
straightaway. If your bank returns your payment to us unpaid, we reserve the
right to make an administration charge of £25.
3. Cancellation
of booking by you
If you need to cancel your booking you must contact
the Owners as soon as possible in writing. The booking deposit is
non-refundable under any circumstances. However we will make every effort to
re-let the property once formal cancellation has been received and if we are
able to re-let at the same price the balance will be refunded to you. If we are
only able to re-let at a reduced price (with your approval) the reduced balance
will be refunded. If we are unable to re-let the full balance will remain
payable by you. We STRONGLY RECOMMEND you to take out guest cancellation
insurance against cancellation due to ill-health, bereavement etc as the above
refund terms are non-negotiable. An example of this type of insurance together
with an application form can be downloaded HERE
3a Changing the date of a
booking; Your booking may not be normally moved from one date to another
once made except at the discretion of the owners. If you wish to change the
booking date you will have to cancel the original booking and the normal
cancellation policy will prevail regardless of any subsequent booking
made
4. Cancellation of booking by us.
If we have to cancel
your booking in advance for any reason you will be refunded the full amount of
the booking. If we have to terminate your holiday early for the above reasons
you will be refunded part of the booking fee based on the time remaining of the
booking. No additional compensation will be payable.
5. Damage to
property.
You are responsible to the Owner for the actual costs of any
breakage or damage in or to the accommodation, along with any additional costs
that may result, which are caused by you or your party. These costs may be
deducted from your £400 deposit, but are not limited to that amount. You
may be billed for the difference between this and the actual cost of the
repairs. Note: Damaged or irreparably stained carpets are always
replaced.
6. Accidents, injury and personal property.
The
Owners shall have no liability to you for the death or personal injury to you
or any member of your party. You must take all necessary steps to safeguard
your personal property. No liability to you is accepted in respect of damage to
or loss of such property.
7. Heating oil.
Oil is metered and
will be charged at the end of your stay at the rate prevailing at the time.
Prudent use of room and radiator thermostats, along with the heating timers
will keep this charge to a minimum. The meter is beside the oil tank in the log
shed, please feel free to note the readings yourself on arrival and departure
(whole litres only). There may be a small difference between your readings and
ours as the heating will have been on for a few hours prior to your arrival.
Please ensure heating is turned off on departure.
8. Website and
advertisements.
The Owners aim to ensure that the information and
descriptions provided are accurately conveyed on the official website
(www.ashecottage-holidaylets.co.uk) and any authorized third-party websites or
advertisements. There may be small differences between the actual accommodation
and its description as we are always seeking to improve services and facilities
Occasionally, problems mean that some facilities or services become
unavailable, and if this is the case we will tell you as soon as reasonably
practical after we have been made aware of the situation. Similarly, we cannot
accept responsibility for any changes or closures to local area amenities or
attractions mentioned on the website or advertised elsewhere. There are many
unauthorised websites listing holiday cottages. We cannot accept responsibility
for the descriptions on these sites.
9. Swimming Pool;
You are
responsible for your own safety whilst using the pool as it is unattended. All
reasonable care must be taken by you, and all pool rules displayed on the gate
and in the information pack must be obeyed. Failure to observe these rules may
result in the pool being closed. If broken glass is found anywhere in the pool
area the pool will be closed immediately for safety reasons. Children must be
supervised at all times. If the pool cover, liner, or any pool equipment is
damaged you will be charged the full replacement cost. The swimming pool is
heated and we usually keep it at 28°C (82°F), however the temperature
cannot be guaranteed. We make every effort to keep the swimming pool open all
season however it may be necessary to close it due to contamination, mechanical
breakdown or other circumstances beyond our control. No compensation will be
paid in these circumstances.
10. During your stay;
You can
arrive at your accommodation after 3 pm on the start date of your holiday and
you must leave by 10 am on the last day. The Owner is entitled to refuse to
hand over to you or to repossess the accommodation if they reasonably believe
that any damage is likely to be caused by you or your party or can repossess
the accommodation if damage has been caused. You cannot allow more people than
you have booked to stay in the accommodation, nor can you significantly change
the makeup of the party during the duration of your stay in the accommodation
nor can you take your pet into the accommodation unless it has been arranged in
advance and it is shown on your confirmation. If you do so the Owner can refuse
to hand over the accommodation to you or can repossess it. You may not carry
out any form of trade or business from the property, nor may you sub-let any
part of the buildings. The properties are entirely non-smoking and you agree
not to smoke in any part of the house. The cottages are in a quiet residential
area, you must pay due consideration to the neighbours and avoid late-night
noise, particularly outside. We will treat contravention of any of these rules
as a cancellation by you and Section 4 will apply. You must allow the Owner or
any representative of the Owner access at any reasonable time during your
stay.
11. Pets:
The Cottages are strictly pet free.
12.
Fireworks Ashe Cottage is in a rural area and is surrounded on all sides
by horses, both in stables and loose. There are also haybarns within easy reach
of modern fireworks. Horses have been injured and we have had complaints from
owners so fireworks are strictly forbidden.
13. Cleaning on
departure
You agree to keep the accommodation clean and tidy as found
and leave the accommodation in a similar condition. The following basic level
of cleanliness is required on departure; Cookers and ovens clean and fat-free.
Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets
cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious
spills and stains removed. Any furniture moved restored to original position.
Barbeque clean and fat-free. Bins emptied into wheeliebins and bottles taken to
bottle bank. Wheelie bins must be put out on the road on Thursday evening. No
loose bin bags to be left, bin men will not take them
Failure to meet this
standard will result in a cleaning charge against your deposit.
14.
Problems & Complaints;
Every effort has been made to ensure that
you have an enjoyable and memorable holiday and to date we have had no serious
complaints or problems! If however, you have any problem or cause for complaint
it is essential that you contact us immediately to give us the chance to
resolve it. We value your custom and want you return!
VA11 21
Aug 07 |
The Cottages are entirely
Non-Smoking.
Tel: 01225
868393